Ordering: GENERAL INFORMATION and TERMS OF SALE
Address: 311 Kimball
Hill Road, Wilton, New Hampshire 03086-9742 USA
Telephone:
1-603-878-1616 or 1-888-KIM-PHYS (1-888-546-7497)
Fax: 1-603-878-3700
e-mail:
info@kimphys.com
Links:
Order Form
Custom Design Form
e-mail Request for Information (RFI)
Form
Prices / Parts:
Electron Guns
Ion Guns
Electron and ion gun prices vary with configuration,
contact
Kimball Physics for a quotation.
Multi-CF
Fittings
eV Parts Components
Emitters
Detectors
PLACING ORDERS:
All
orders must be accepted by Kimball
Physics. Any terms and conditions stated by purchaser are rejected if they
conflict with the Kimball Physics Terms of Sale, and shipment of ordered
goods shall not constitute acceptance of purchaser’s terms and
conditions.
Telephone orders and fax orders are the fastest; written purchase orders are
the most reliable. Please state the model numbers, item names, and the
quantities required. To reduce the possibility of duplicate shipments, a
written order which confirms a telephone order should be clearly marked
“confirming order only”, and should reference the date of the phone order.
TERMS / SHIPMENTS / METHODS OF PAYMENT:
Standard
terms are Net 30 Days for customers with
approved credit. VISA and MASTERCARD are accepted. Alternative methods of
payment include: Prepayment, Letter of Credit, and Cash-On-Delivery.
There is no minimum
order. Neither the world of science, nor the environment, is well served by
policies which cause the accumulation of unneeded materials. However, to
reduce paperwork costs on both sides, it is best to combine small orders
where possible.
All Domestic orders are
FOB Wilton, NH. All Foreign orders are ExWorks Wilton, NH (INCOTERMS).
Unless otherwise specified, freight and insurance are prepaid and added to
invoice. Orders shipped across international boundaries carry a 1% (minimum
$25) export handling charge.
Prices are subject to
change without notice. All shipments are subject to the export laws of the
United States.
AGENTS:
In
the USA most products
are sold factory-direct. An exception is retail electron microscopy related
products in North America. For international sales, many products are sold
through (non-exclusive) agents. Please reference the List of Agents
included with this catalog. Factory-direct sales are
permitted overseas.
SPECIFICATIONS / QUOTATIONS:
Kimball
Physics is constantly making engineering and design improvements; hence
product specifications are subject to change without notice. Customers with
fixed needs may submit fixed specifications in a request for quotation;
Kimball Physics will respond to the specific need. Note that it is not
necessarily possible to achieve all maximum specifications
simultaneously.
SHIPMENT DATES:
Shipping
dates agreed upon at the
time of the order represent best effort estimations, and are subject to
modification, particularly in the case of specials and custom designs.
Although attempts will always be made to accommodate a customer’s desired
delivery, Kimball Physics cannot accept responsibility for
delays.
RETURNS OF NEW GOODS / EXCHANGES:
In
the event that an
ordering or shipping error has occurred on either side, it is usually
possible to exchange for the desired goods. Please contact Kimball
Physics Customer Service within 30 days of the date of shipment to obtain a
Return Authorization Number (RA number). The RA number must be
obtained prior to the return of any goods; and must be displayed on the
outside of the package. Goods must be returned freight prepaid in new
/ unused condition in the original packaging. UHV products must be
returned still UHV clean. In some cases, there may be a restocking
charge. Special
orders are not normally returnable
RETURNS FOR REPAIR:
Occasionally
a unit may behave in an
undesired manner. If the unit was supplied with an instruction manual, data
sheets, or technical notes, (most units are) it is wise to study this
material first. If the application of this information does not rectify the
situation, the next step should be to obtain advice from Kimball Physics
Customer Service, or from Kimball Physics Engineering. After consultation,
if the unit still has problems which are impractical or inconvenient to
correct by the customer at the customer facility, then it will be necessary
to return the unit to the factory for evaluation. Obtain a Return
Authorization Number (RA number) and an Evaluation Form (if pertinent) from
Customer Service prior to sending any material.
The
RA number must be
displayed on the outside of all packages, on the Packing List and on any
Purchase Order. Goods must be well packed,
and sent freight prepaid. Returns for standard repair must have a
Purchase Order. If the repair is evaluated as a warranty repair, the unit
will be returned freight prepaid, at no charge.
Under normal
circumstances,
Kimball Physics does not send service engineers to customer facilities; the
number of different products, along with the special materials required for
cleaning and repair, makes this procedure expensive and usually impractical.
Products which have been
exposed to any toxic material require a Safety Declaration Form to be filled
out before they can be accepted for evaluation, rebuilding, or repair. This
form can be obtained from Customer Service via fax or email. The form
should accompany the returned goods, affixed on the outside of the package.
The declaration must: 1) state what hazardous substances were in contact
with the product, and 2) list the decontamination procedures that have been
followed to date, such that the product is now safe for handling.
CUSTOMER SUPPORT:
A
maximum effort will be
made to support customer needs, and to reply to questions. Please call
Customer Service; every attempt will be made to answer quickly and
accurately. Kimball Physics maintains a staff of consultants, who may also
be able to assist.
WARRANTY:
Kimball
Physics standard
electron gun and ion gun subsystem products, along with the associated drive
electronics are guaranteed to be free of defects in materials and
workmanship for a period of one year from the date of original shipment.
Some expendable items, such as emitters, phosphor screens, etc., may have
lifetimes in normal use which are less than one year. If such items fail to
give satisfactory service as determined by Kimball Physics, they may be
repaired or replaced at the discretion of Kimball Physics. Warranty does
not apply in cases with evidence of accident, neglect, misuse, or
negligence. Some individual products carry warranties specific to the
product line. Kimball Physics normally supplies technical data with
products; in addition, assistance is available in the selection and use of
products. However, there are no implied warranties of merchantability or of
fitness for a particular purpose given in connection with the sale of any
product. Kimball Physics does not assume liability for consequential,
incidental, or special damages. The purchaser’s sole and exclusive remedy,
and the limit of the Kimball Physics liability for any loss whatsoever,
shall not exceed the purchase price paid by purchaser for the unit(s) or
equipment to which a claim is made.
ARBITRATION:
Any
dispute shall be settled
by arbitration in the City of Boston, Massachusetts in accordance with the
Commercial Arbitration Rules of the American Arbitration Association. Award
of the Arbitrator(s) shall be final, and judgment upon the award may be
entered in any court having jurisdiction thereof. Any award rendered by the
Arbitrator(s) may include compensatory damages and costs but under no
circumstances shall either party be liable for, or shall the Arbitrator(s)
be authorized or empowered to award, any incidental, consequential, or
special (including punitive or multiple) damages.
CHANGES:
Any
changes requested by
purchaser after the order is placed must be accepted by Kimball Physics and
may result in a price or delivery modification
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